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Security Log On - Help Page

The Logon window is the main logon window where a user types their security profile to gain access to the web site. The window is displayed regardless of what part of the secure site is being accessed or what level of user is.

If you have previously logged in

To successfully get beyond this security page, enter a valid User ID and Password and click "Subscriber Log In".

If this is your first visit to the TennCare website

To gain access beyond the security page, enter a valid User ID and the Passcode you received in the Passcode letter. Upon entering this information, click "First Time Log In". First time users are directed to the Change Password page where a new password is required.

If you do not have a Passcode

Follow the instructions and links on the logon page to obtain a Passcode.

Instructions for Changing An Existing Password:

At the logon window, enter your existing login ID. Your login ID will remain unchanged. You will need to follow the below instructions on changing your existing password for your initial entry into the new system.

Existing Passwords Less Than Six Characters

If your existing password is less than 6 characters, you must add two zeros to the beginning of your existing password . If after adding the two zeros your password is still less than 6 characters, you must add zeros to the end of your password until your password reaches 6 characters.

Existing Passwords Greater Than Six Characters

If your existing password is greater than 8 characters, you will need to add two zeros to the beginning of your existing password and delete characters from the end of your password until you have a total of 8 characters.

**All passwords must begin with two 0's, and be between 6-8 characters in length.

Once you have made these changes and logged into the new system, you are requested to select a new password for all future use.


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